Support

Write to hola@vualash.app. A person answers, not a form, and usually within two days.

Before you write, in case it's one of these

The confirmation email hasn't arrived

Check your spam folder. If it still hasn't shown up after a few minutes, try signing in with a code: on the sign-in screen, “Sign in with an emailed code”.

I forgot my password

On the sign-in screen, “I forgot my password”. A link arrives at the account's email address so you can set a new one.

My streak isn't counting what I expected

Habits that aren't every-day count weeks met, not consecutive days: if your target is four times a week, the streak goes up once a week, not once a day. And the week in progress never breaks a streak: until it ends, it doesn't count against you.

I want to delete my account

It's done from inside the app: Today tab → your avatar, top right → Your profile → Delete my account. Everything is deleted, immediately and permanently. The detail is in the privacy policy.

I want a copy of my data

Ask for it at hola@vualash.app from your account's email address and we'll send it in a readable file.

If you're reporting a bug

This gets it fixed much faster:

• What you expected to happen and what happened instead.
• Which screen, and what you tapped just before.
• Your iPhone model and iOS version (Settings → General → About).
• The app version, if you know it.

You used Vualash in a browser

The web version was retired on 25 August 2026: the native iPhone app took its place. Your data is untouched — not a single row was deleted. If you need to get it back or sign in again, write to hola@vualash.app.